AVProStore Order Policy

Thanks for your purchase! We appreciate the fact that you wish to join us in our efforts to improve the AV Industry. We also want to make sure you have a rewarding experience while you’re exploring our site and purchasing our products, memberships, services and software. As with any shopping experience, there are terms and conditions that apply to transactions at AVProStore. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at AVProStore, you agree to the terms set forth below along with AVProStore’s Privacy Policy and Terms of Use.

U.S. Consumers

(at this time we can only extend memberships, services, software and product purchases to U.S Consumers)

Warranties

AVProStore warrants that any membership will provide the consumer with access to the products and features contained on this site. No other promises, external agreements, or understandings will be honored. Additional agreements for access or services must be executed in writing by AVProStore and the consumer.

Only AVProStore Services provided specifically by AVProStore employees or contractors are warrantied to be provided in accordance with the description on the service catalog. Services provided by AVProStore Members are not warranteed and AVProStore bears no liability for substandard execution, failure to execute or incomplete execution by AVProStore Members whose services are listed on the AVProStore website or marketing materials. AVProStore Members are advertised here as a service to the members and visitors to the site and no warranty, guarantee, or liability is offer by AVProStore.

Products (defined as a physical component as opposed to a membership, service or software) sold by AVProStore are warrantied by the manufacturer. Exchanges are based upon manufacturer approval. AVProStore will earnestly work to facilitate service and warranty communications with the manufacturer based the manufacturer’s warranty policy. Your satisfaction is our goal and our policy is to provide the finest products and support them. Some products are listed as "B" stock" or discontinued. These products generally have a different warranty from the manufacturer and depending on their source may have no warranty. Please be sure to read the product catalog carefully to determine the warranty for any product.

Returns

All purchases of memberships, services, training classes, and software are final; there are no refunds under any circumstances. Memberships are provided based upon a monthly recurring fee. You may cancel your membership at any time by contacting us with your full contact information and site user-name and password. AVProStore cannot refund the unused portion of any membership period.

We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. For product returns, you may return your undamaged product with its included box, manual and accessories within 14 days of purchase for a refund less a 20% restocking fee. You must obtain a return authorization number from AVProStore. Do not ship back a product without it; it will be returned to you. Refunds will be provided by a credit on the same credit card as used for the original purchase. Some products are sold at a discounted price as discontinued or limited supply items. Those products are listed as non-returnable and therefore cannot be refunded. For complete details on how to return a product purchased at AVProStore please visit the Returns & Refunds page.

Training events, seminars, workshops, and online courses are offered at various times and locations. These events are typically the responsibility of third party providers whose return and rescheduling policies are independent of AVProStore. There are no refunds for these events unless coordinated by the event producer. In general, the remedy for a missed event is with the event producer and is permission to reschedule the event. Some events are limited attendance events and for these a notice will be given in the catalog that there is no refund or rescheduling possible. Please read the event catalog listing carefully.

Pricing and Price Reductions/Corrections

With regards to pricing, AVProStore reserves the right to change prices for memberships and products displayed at/on AVProStore at any time, and to correct pricing errors that may inadvertently occur. Should AVPro reduce its price on any membership or product within 14 calendar days from the date you receive your product, contact us to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact us within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

Order Acceptance/Confirmation For Online and Call Center Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify AVProStore's acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. AVPro reserves the right at any time after receiving your order to accept or decline your order for any reason. If AVProStore cancels an order after you have already been billed, AVProStore will refund the billed amount.

Shipping & Delivery

Enthusiast and Novice Memberships usually are provided immediately; although certain access features may have a 24 hour time delay. Tradesman Memberships usually require a 10 day approval period. Product delivery is more variable since the order is being fulfilled by the product supplier. Since the actual delivery of your order can be impacted by many events beyond AVProStore's control, AVProStore cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

International Orders

AVProStore products are subject to U.S. and foreign export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. Any customs, duties, taxes or fees are the recipients’ responsibility.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, AVProStore may have to limit the number of products available for purchase. AVProStore reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when AVProStore confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, AVProStore will cancel the order and refund your purchase price in full.